Shipping Information


PLEASE NOTE: Due to COVID-19 all order may take slightly longer to arrive to you.

We offer FREE next day delivery on all UK orders when you order before 1pm (please note that this only applies to working days therefore orders places on Friday will be recieved Monday unless stated otherwise).

Once you have placed your order you will be sent an email confirmation outlining your order detials and what happens next. For any other enquiries you might have please contact our customer services team on the below email address. Our web sales team are also on hand to help with any queries you may have regarding shipping and your order. For any queries on our products and/or services please contact us at

For all other queries please email us at or call us on 0800 6446 688 our lines are open Monday - Friday 8am until 6pm.


The method we use to send your item(s) varies depending on your location. We use a wide range of trusted couriers and always use tracking to ensure that your item(s) can be tracked after dispatch. When your order is dispatched you will receive an email enabling you to track the status of your consignment online. Please note we use a number of different couriers to get the most economical rates for you. We do not ship to PO Box and BFPO addresses.


It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Novo's invoice. Please check the Hermes website for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you will not have to pay duties, over this amount you will have to pay import tax.