During sale and busy periods such as christmas please note that delivery can take 3-5 working days.
Please note that our cut off dates to receive your items before Christmas are as follows;
Standard delivery (3-7 days) - Wednesday 18th December (2pm)
Next day delivery - Thursday 19th December (2pm)
Please also note that during busy times i.e. Christmas and new year Standard deliveries can take 5-7 days.
UK SHIPPING INFORMATION
All domestic orders are dispatched using a trusted tracked service from our head office once the order has been placed and processed. Delivery within mainland UK is a Flat Rate cost of £4.99 per order. Most orders will be delivered within 1 - 3 working days. Whilst we make every effort to turn your order around as quickly as possible, delivery can take up to 7 working days from order of goods during busy periods (this only applies to goods for delivery within the UK).
There is also an option for Royal Mail Next Day Special Delivery for a cost of £11.99 therefore orders made before 3pm will be recieved next day. (please note that this only applies to working days therefore orders places on friday will be recieved monday unless stated otherwise)
If your wanting to receive your item next day UK Saturday Delivery all orders must be placed before 3pm on the Friday and the cost of delivery is £14.
You will be sent an email confirmation once your order has been dispatched with tracking information. For any other enquiries please contact customer services on the below email address. Our Web Sales Team are available to take any queries you may have regarding the above information or any of our products/services on our customer service email firstname.lastname@example.org. Alternatively you may email us at email@example.com
The method we use to send your item(s) varies depending on your location. We use a wide range of trusted couriers and always use tracking to ensure that your item(s) can be tracked after dispatch. When your order is dispatched you will receive an email enabling you to track the status of your consignment online. Please note we use a number of different couriers to get the most economical rates for you. Please note we do not ship to PO Box and BFPO addresses.
RESTRICTIONS & TAXES FOR INTERNATIONAL DELIVERY
It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Novo London invoice. Please check the DPD website for more information about international charges if you are unsure. For US shipping if the value is under $200 USD you will not have to pay duties, over this amount you will have to pay import tax.
Please note : for USA orders we ship with FEDEX International, you will receive a shipping confirmation email, which allows you to track your order. For Canadian orders you will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars.
Also note : that in some cases to clear parcels through customs in the USA we may require an EIN number.