Terms & Conditions


Please read through the Novo’s terms and conditions carefully before placing your order. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Novo’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ’Novo London’ ‘Novo’ ‘us’ or ‘we’ refers to the owner of the website whose registered office is Suite1, Whitfield House, St. John’s Road, Meadowfield Industrial Estate, Durham, DH7 8XL. Our company registration number is 08834158 Registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.

By purchasing something through this site, you agree to be bound by the terms and conditions set out below. If you have any queries before making a purchase, please contact us so we can help you. info@novo-london.co.uk


All prices are inclusive of VAT, and are correct at the time of entering the information into the system. We reserve the right to change the prices of goods at any time. Prices charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. International customers will also be liable for any customs or import duty charges that may be applied. All credit and debit cardholders are subject to validation checks and authorisation, and no order will be processed before this has taken place. Customers will be notified immediately if payments are not authorised. Please note that we require a valid telephone number and e-mail address when orders are being placed. Failure to provide these may result in the order being cancelled. Once orders have been placed they cannot be modified in any way. Any cancellations required must be confirmed by the above email immediately after the order has been placed.


We make every effort to ensure that our products are displayed accurately on our website. However, please note that colours may vary slightly depending upon the quality of your computer monitor. All sizes indicated on our site are displayed in our ’Size Guide’ on the product page section of the site, and are as accurate as possible. Please contact us if you have any sizing queries about a particular product. We make every effort to ensure that all product information is accurate and up to date, but reserve the right to refuse an order where product information, including prices, have been entered incorrectly. All goods on our website are subject to availability. If an item ordered has sold out, you will be immediately notified and refunded in full.


At Novo we take privacy very seriously – we need to collect customer data to process online orders, and we understand that our customers want to shop securely and know that their personal details are being kept safe. We promise that we won’t disclose our customers’ details to any third parties, unless it’s necessary for the fulfilment of orders, including our couriers and for security checks. As part of having a customer account with Novo, we do send out marketing communications via email. All customers have the right to opt out, which can be done by clicking ‘unsubscribe’ on any emails received, or by contacting our customer service team on 0800 6446688.