We offer Fixed Rate Shipping & 24 Hour Fulfilment on all UK orders when you order before 1pm.
(this only applies to working days, therefore, orders placed on Friday will be recieved Monday unless stated otherwise)

Please note at busier times orders may take 1 - 3 working days to arrive with you.

Once you have placed your order you will be sent an email confirmation outlining your order details and what happens next.

For any other enquiries you might have please contact our customer services team on the below email address. Our web sales team are also on hand to help with any queries you may have regarding shipping and your order. For any queries on our products and/or services please contact us at
returns@novo-london.co.uk.

For all other queries please email us at info@novo-london.co.uk or call us on 0800 6446 688 our lines are open Monday - Friday 8am until 6pm.

We offer a reduced rate delivery charge on all US orders, please allow 3-5 working days for your order to arrive (please note that this only applies to working days therefore orders placed on Friday will be shipped the following week). Please note at busier times orders may take 6-8 working days to arrive with you.

Once you have placed your order you will be sent an email confirmation outlining your order details and what happens next. For any other enquiries you might have please contact our customer services team on the below email address. Our web sales team are also on hand to help with any queries you may have regarding shipping and your order. For any queries on our products and/or services please contact us at info@novo-london.co.uk.

For all other queries please email us at info@novo-london.co.uk or call us on 0800 6446 688 our lines are open Monday - Friday 8am until 6pm.

We offer a reduced rate delivery charge on all EU orders when you order, please allow 3 - 7 working days for your order to arrive (please note that this only applies to working days therefore orders placed on Friday will be shipped the following week). Please note at busier times orders may take 6 - 8 working days to arrive with you.

Although we cover shipping we do not yet cover the duty - this will be your responsibility on receiving your order.

Once you have placed your order you will be sent an email confirmation outlining your order details and what happens next. For any other enquiries you might have please contact our customer services team on the below email address. Our web sales team are also on hand to help with any queries you may have regarding shipping and your order. For any queries on our products and/or services please contact us at info@novo-london.co.uk.

For all other queries please email us at info@novo-london.co.uk or call us on 0800 6446 688 our lines are open Monday - Friday 8am until 6pm.

There is a flat rat shipping cost for all international orders. The method we use to send your item(s) internationally is DHL.

DHL is a trusted courier which enables you to track your item(s). When your order is dispatched you will receive an email enabling you to track the status of your consignment online. All 'in stock' orders placed before 1pm during the week will be shipped on the same day. The transit time for your order to arrive to you is around 1-5 working days.

PLEASE NOTE - Our shipping times are estimates and do not include delays that may be caused by customs.

International orders may also be subjected to local customs, duties and taxes. The customer is wholly responsible/liable for these charges. For more information on this before ordering please refer to your local customs authority. Customs, dusties and taxes are non-refundable by NOVO if you have chosen to return your item(s) for any reason. If you choose to reject your parcel from customs, you will be liable for the return fee to NOVO.

Please note that from the 1st July 2021 all EU orders over £135.00 will be subject to 20% VAT, which will also be the responsibility of the customer.

International orders may be subjected to local customs duties and taxes. The customer is wholly resposible/liable for these charges. For more information on this before ordering please refer to your local customs authority. Customs, dusties and taxes are non-refundable by NOVO if you have chosen to return your item(s) for any reason. If you choose to reject your parcel from customs, you will be liable for the return fee to NOVO.

Please note that from the 1st July 2021 all EU orders over £135.00 will be subject to 20% VAT, which will also be the responsibility of the customer.